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The HAVA Partners Online Poll
Worker Training Program (“PWTP”) is a web-based
training system with the following features:
- An audio introduction (with closed caption) that
welcomes users to the site and explains what information
will be presented.
- A customizable narrative explaining in detail the
various job duties, forms used and procedures involved
in running elections. The local or state election
officials will provide this content to HAVA Partners.
We will then work with you to refine the content in
preparation for publication on the PWTP.
- Case studies illustrating real-life scenarios that
commonly occur at the polls. Studies show that people
comprehend more information when its relevance to
the job they are doing, or are about to do, is demonstrated
rather than only explained. We use animation, video
and interactivity to teach Poll Workers what they
need to know and show them how it will arise at the
polls. PWTP case studies are based on real life scenarios
that commonly occur at the polls.
- Interactive testing to test and certify users’
knowledge of information presented on the PWTP. You
may set the passing score and determine how to direct
those who do not successfully complete the quiz. Quiz
results will be made available to you on a secure
Internet page.
- A set of frequently-asked-questions and corresponding
answers to help users both understand the training
material and to trouble shoot difficulties they may
have using the technology.
- A glossary of terms used with the PWTP and likely
to be used in connection with training.
- Downloadable checklists to assist with preparation
of election polling places and activities.
- Animated and video demonstrations of the set up,
operation and break-down of voting equipment and forms
used at the polls.
- Reports and User Data. HAVA Partners Online PWTP
tracks user activity including their results on the
interactive quizzes. This includes data on who has
logged in, how much time the user spent on the site,
did the user complete the quiz and, if so, what score
was obtained. Results from the tests can be used to
focus and improve face to face training.
- User Support: HAVA Partners believes strongly
in simple, yet intuitive design, dependable technology
and strong customer support. This has proven to minimize
any difficulties users have in accessing and navigating
the PWTP site. We also maintain a three-tier Customer
Support Center that generates (i) an automated retrieval
of forgotten passwords, (ii) email support
to assist Users with questions and usage of the PWTP
and (iii) live persons who can reached via a toll-free
phone number.
- Quality Assurance: After each election, HAVA Partners will survey users to ensure continuous improvement of the PWTP and deliver to you a report with a compilation of this material.
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